Frequently Asked Questions

Ongoing home cleaning organised around your preferred schedule and the areas that need the most attention.

Preparing the property for inspection, handover, or the next tenant.

Deep cleaning provides more detailed attention for areas that may not be covered in a standard clean.

Yes, we organise cleaning around your preferred schedule and the areas that need the most attention.

No, carpet cleaning isn't included as standard in any of our home cleaning services. It's available as an additional carpet steam cleaning service you can add to your booking.

Professional-grade cleaning products are used to ensure effective and safe cleaning.

Victoria One-Time Cleaning offers a comprehensive top-to-bottom service that covers everything, including dusting and vacuuming and kitchen and bathroom deep cleaning. Our expert staff provides a clean service experience, making your home neat and restored.

Urbane Cleaning offers professional One Time House Cleaning, Regular House Cleaning, Steam Cleaning, End of Lease Cleaning, Office Cleaning, and Customised Cleaning Service solutions for residential and commercial properties throughout Melbourne's northern and western suburbs.

We provide cleaning services across Reservoir, Preston, Thomastown, Coburg North, Bundoora, Sunshine, St Albans, Footscray, Heidelberg West, Lalor, Pascoe Vale and many surrounding suburbs.

Yes, customised cleaning plans are available based on your needs and property layout.

No, multiple services can't be combined into a single clean. Each service — such as office cleaning or end of lease cleaning — is arranged as its own separate booking.

We want to know feedback is taken seriously so we can understand the issue and keep the standard consistent.

Yes . we're not interested in a one-time service. We aim to build long-term relationships with clients who want dependable, recurring cleaning.

Our cleaners are experienced and trained, reliable and punctual, friendly and respectful, police-checked, and fully insured

We're based in Reservoir and provide cleaning services Melbourne-wide, including homes, offices, rental properties and short-stay properties.

Office cleaning, regular house cleaning, end of lease cleaning, deep cleaning, Airbnb and short-stay cleaning, and one-off or backup cleaning.

Yes, our cleaners are police-checked and fully insured.

We focus on reliability, clear communication and a consistent standard on every visit, and we aim to build long-term relationships rather than provide a one-time service.

We take care when arranging cleaners for different jobs, matching the right cleaner to the type of property and the client's requirements.

Before the service begins, we confirm the property type, areas to be cleaned, preferred schedule and any specific requirements, then organise the service around those details.

Yes, flexible scheduling is available to minimise disruption to your business.

Yes, regular house and office cleaning can be organised around your preferred schedule, whether that's daily, weekly or fortnightly.

Yes, we provide flexible one-off and backup cleaning support for a single job, or when your regular cleaner isn't available.

Yes .Cleaning and disinfecting toilets, sanitising sinks and taps, wiping mirrors and fixtures, and mopping floors and restocking supplies.

Dusting desks, furniture and workstations, wiping surfaces and high-touch areas, vacuuming carpets and rugs, sweeping and mopping floors, and emptying bins and replacing liners.

Yes .Cleaning countertops and sinks, wiping appliances and cupboards, cleaning tables and chairs, and removing rubbish and food waste.

Yes — cleaning meeting rooms and reception areas, dusting shelves and decorative items, and cleaning glass surfaces and door

Daily suits high-traffic workplaces with heavy daily use, weekly is the most common option for regular maintenance, and fortnightly suits smaller offices needing less frequent cleaning.

Corporate offices, small business offices, shared workspaces, consulting rooms and professional service offices.

Yes, co-working spaces and shared offices are included in our service coverage.

It supports a healthier work environment, improved productivity, positive first impressions for clients and visitors, and reduced spread of germs

Typically 1 to 4 hours, depending on office size and requirements.